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Block or report a buyer chat in the phone app

In the phone app, open "Messages", open the chat, then the "•••" menu at the top. "Report" opens an email to Sellit support: it carries only the chat's reference number, never the messages or the buyer's name. "Block" removes the chat from your inbox, stops the AI in that chat and sends you no notice for that buyer's new messages. Blocked chats are at the end of the Messages list, under "Blocked chats": open the chat and choose "Unblock" in its "•••" menu. After you unblock it, the AI stays paused in that chat; turn it on again if you want. This topic is answer-only for the AI assistant: blocking and reporting are the seller's own safety decisions, so the AI does not do them for you.

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