Help Center
How to build and run your online shop
Clear answers for every part of selling on Sellit — from your first product to payments and delivery.
Getting started
Products
- Add a product
- Edit, publish or hide a product
- Upload product photos
- How to set price, old price and stock
- Options — colour, size and more
- Categories
- How to manage collections
- How to import products from an Excel/CSV file
- AI copywriter — titles and descriptions
- How to find, filter and sort products in the list
- How to remove (archive) a product
- What the three numbers at the top of Products mean
- How to download my catalog to Excel
- How to import products from Instagram
- How to create a collection
- How to add or remove products in a collection
- How to hide or show a collection
- Collection cover image and English name
- How to delete a collection
- What's the difference between a collection and a category
Orders
- Managing orders — a quick overview
- Cancelling an order
- Editing buyer details & adding a note
- Order statuses explained
- Confirm or reject a bank-transfer payment
- Recording cash-on-delivery payment
- Mark an order shipped and delivered
- Book a QuickShipper courier from an order
- Find and export orders
- The order timeline and buyer notifications
- How do I know a card payment really went through?
Payments
- What you need to enable card payments
- Registering with the bank — how to get API credentials
- BOG (Bank of Georgia) — where to enter your keys
- TBC Bank — where to enter your keys
- Where does the money go
- BOG and TBC — using both and removing keys
- How to check whether your keys are correct
- How do I take and confirm a bank transfer payment?
- How does cash on delivery work?
- How do I add a custom payment method?
- How to refund a buyer
- How does a buyer pay by card?
- What does the buyer see after paying?
- A customer's card payment failed — what do I do?
- Card payments only allow small amounts — why?
- How do I turn off a payment method?
- What does the buyer see if I enable several methods?
Delivery
- How do I add and set up delivery
- How to add a pickup location
- How to set a flat delivery fee
- How to connect QuickShipper
- What credentials QuickShipper needs
- QuickShipper testing mode vs real orders
- How QuickShipper live pricing works at checkout
- Where the buyer sees the delivery fee
- How to manage several pickup locations
- Why every pickup location needs a map pin
- How to make delivery free over an amount
- Flat rate vs QuickShipper — what's the difference
- What happens after a QuickShipper order is paid
Storefront
- The store designer — overview
- Store info pages
- What buyers see — active, draft or out of stock
- Change your store's color and fonts
- Set up your store header
- What the store blocks do
- Add, reorder and remove sections
- Start from a ready-made template
- The three pages — Home, Product, Checkout
- How changes go live and how to preview
Marketing
- What is the Marketing kit and how do I create one
- Text for Google search — title and description
- Social posts for Instagram and Facebook
- Promo line for your store banner
- Newsletter intro text for email
- How to get fresh wording (Regenerate)
- AI this month — how many runs I have and the limits
- How do I make a discount code or coupon?
Analytics
- The Analytics page — what's on it and where
- What the numbers on Analytics mean
- Which figures count only paid orders
- How to choose the time period in Analytics
- How to read the Customer journey funnel
- How to read the revenue trend chart
- Which weekday orders come in
- Which products sell best
- What "Bought %" (conversion) means
- How to export a detailed report to Excel
Settings
- How do I switch between Georgian and English?
- Change your shop's name and logo
- How to set my store logo and name
- How to add the contact info buyers see
- How to change my password
- How to verify my email
- How to add and verify my phone number
- How logout and single sign-in work
- I forgot my password — how to recover access
- Can I change my store's web address (sellit.ge subdomain)?
- Business details — for card payments and your Contact page
Billing
- What does Sellit cost and how is it charged?
- 30-day free trial — no card required
- Adding a card — activating paid billing
- 7-day grace period — when a payment fails
- Where do I see and download my invoices?
- Cancelling — store stays live until period ends
- How do I change the saved card?
- Where do I see which sales the 1% was taken on?
- What does the 1% apply to, and is delivery charged?
- What is "Next charge" and why is it more than 89 ₾?
- If I refund an order, does the fee come back?
- My store is suspended — how do I bring it back?
- What do the plan statuses mean (Active, Payment due…)?
AI
- How to make a product photo look professional
- How to write product descriptions in bulk with AI
- Build your store with AI
- Match your brand color and fonts from a logo
- What the AI coworker is and where to find it
- Import products from photos with AI (optional)
- The Channels screen — connecting Instagram & Facebook
- The three AI Photo Studio tools
- Building your storefront with AI
- Sellit's AI allowances — three separate monthly pools