Buyer asks: cancel, return and buy again

The buyer's order page (the SMS link or their account) has three buttons. Buy again puts the order's items back in the cart. Ask to cancel shows until you send the order. Ask to return shows for 14 days after delivery. An ask does not change the order by itself: you get an e-mail, see the reason on the order page and tap Accept or Refuse, with an optional line for the buyer.

Accepting a cancel cancels the order, as your own Cancel does. Accepting a return only keeps your answer: you arrange getting the item back and the refund. The money is in your account, so you return it on a paid order. The buyer gets your answer by e-mail and SMS (your plan's SMS allowance). The AI explains this but does not answer an ask itself: the decision is yours.