Pre-orders when a product sells out

When stock reaches 0, an item normally stops selling. If you will bring the goods in again (for example from China), turn on pre-orders: buyers order now and see the day you send it by. Everything is on one page: Menu → “Pre-orders”. On top is the shop's rule (on/off and the wait: 7, 14, 21, 30 days or type 1–90). Below is what to bring in: per product and option, how many units wait, in how many orders and by which day; a late day shows red.

When the goods arrive, tap “Stock arrived” and type how many: units go to the oldest orders first, those buyers get an e-mail (and an SMS on Pro and Max), and the rest sells as stock. If a batch is late, tap “Move date”: every waiting buyer gets the new day and the order link (by e-mail, and by SMS on Pro and Max), where they can cancel; you can give the day to new orders too.

In the product editor, under stock, a product can have its own wait, a batch day or a limit (how many units may sell ahead), or “Stop selling”. On the same page, under “Sold out, not taking pre-orders”, one tap turns pre-orders on. Staff can record “Stock arrived” and “Move date” too. In a Facebook or Instagram chat, the AI sends the product card for a sold-out pre-order: the buyer sees the day on your shop and agrees to it there.

A buyer can cancel a pre-order until you send it; if it was paid, you return the money. It works for physical items only. The AI explains this but does not switch it: the wait is a promise to buyers, so you set it.