Order texts: the confirmation box and the SMS to buyers
Settings → "Order texts" holds two optional settings (on the phone: Menu → Settings → Order texts). 1) Confirmation box: switch it on and the buyer must tick a box at checkout; without the tick the order does not go. Choose when it shows: cash on delivery only (the start setting) or every order. Sellit's text for cash on delivery: "I confirm that I am placing this order myself, I have read the product description, I agree to its price, and I will pay the courier when I receive the parcel." You can write your own text, up to 400 characters; an empty field brings back Sellit's text. The order keeps the exact text the buyer ticked; you see it on the order page. The box shows on the shop's website checkout; a chat order and an order you add yourself never ask for it. 2) SMS to buyers: write your own text for 4 steps: order received, payment confirmed, on its way, delivered. Use {name} (the buyer's name), {shop}, {order} (the order number) and {total}. Each text is up to 160 characters; empty = Sellit's text. Your text goes to every buyer exactly as you wrote it; the order link stays on the last line, and a bank-transfer order keeps the transfer step after your text. The courier's own messages keep Sellit's text, so a buyer never gets the same words twice. Buyer SMS go on the Pro and Max plans; the screen shows how many are left this month. The AI explains this and drafts a text in the chat, but you save it yourself: the words a buyer agrees to, and the words sent in your shop's name, are yours.
Still need help?
Can’t find the answer here? Write to us and a real person will help you out.
contact@sellit.geReady to open your shop?
Start free trial