Checking the Instagram and Messenger connection

The Channels screen tells you exactly what state your connection is in and what to do. “Connected” does not always mean messages arrive. The states: 1) “Not connected” — tap Connect and allow access to messages. 2) “Import only” — the connection reads your products, but messages do not arrive; connect again and allow access to messages. 3) “No Page selected” — pick a Facebook Page. 4) “Meta does not send messages for this Page” — tap Repair, it takes one tap. 5) “The connection ended” or “expires soon” — connect again; your AI autopilot settings are kept. 6) “Instagram is not linked” — only Messenger arrives; link Instagram to the Page in Instagram settings. 7) “No message in 14 days” — check in Instagram that Connected tools is on. 8) “This Page is connected to another shop” — one Page serves one shop; you can connect it here again. Gotcha: sending replies depends on Meta approval; if it is not on for your shop yet, messages still arrive but you cannot send a reply from the app. The AI sees this state itself, so you can ask it “why do my messages not arrive?”. The AI cannot reconnect for you — only you can sign in to Facebook.