Buyers book in Instagram and Messenger

When a buyer writes in Instagram or Messenger, for example "Do you have time on Saturday?", the AI walks the booking steps by itself: the service, the day, a free time, the specialist (when there are several), then the name and phone. The AI never invents a time: it reads free times from the same system the website booking uses, so a break or a taken time is never offered. At the end the buyer reads back the service, time, price, name and phone, and the booking is created only after their "yes". A new booking is pending until you confirm it, or confirmed at once when you turned on auto-confirm. If the service has a deposit, the buyer also gets the deposit link. When you confirm, cancel or move a booking, the buyer hears it in the same chat; if the chat's 24-hour window has closed, by SMS (the SMS allowance depends on your plan), else by the email they left. If the buyer writes in the chat that they cannot come or want another time, the AI changes nothing: it sends you a "Booking change request" notification and tells the buyer the shop will contact them. After you confirm in the AI chat, it tells you where the buyer heard about it, or that you should call them.