Data Deletion

What this covers

Sellit (sellit.ge) lets sellers authorize a Facebook Page or Instagram Business account through Facebook Login for Business, import their own products and photos, and manage their own customer messages. This page explains how to request deletion of the personal data we hold about you, including anything we received from Meta (Facebook / Instagram).

What data we may hold

Account details (name, email, phone); and your activity on the platform. We never receive or store your Facebook/Instagram password, and we do not store card numbers.

For sellers who connect a Facebook Page or Instagram Business account, we also store: the Facebook Page ID and Instagram Business Account ID; the Page access token (stored encrypted; the master key is kept only on the server); any products and photos imported from the account; and — delivered by Meta webhooks — the content of messages your customers send you and the sender's basic info (Meta-scoped ID and name), so we can show and answer them in your Sellit inbox.

Delete your account in the Sellit Ecommerce app

In the Sellit Ecommerce app for iPhone and Android (developer: Sellit), open your profile (the round button at the top right), choose “Delete account” and confirm. The request reaches us immediately and the app shows its status. We complete the deletion within 30 days, apart from records Georgian law requires us to keep, as explained below. Signing in to the app again before then cancels the request.

Delete your data from inside Sellit

If you connected Facebook or Instagram: open your Sellit dashboard → Settings → Integrations and choose “Disconnect”. This immediately removes the encrypted Meta connection and access tokens, deletes the imported Meta business profile, and stops further imports and webhook messages. Existing Messenger/Instagram conversation history and products already added to your shop remain as your business records, so related orders keep their context.

To delete Meta-derived conversation history, or to request deletion of your whole Sellit account and the personal data attached to it, email us using the request below.

Request deletion by email

Email contact@sellit.ge with the subject “Data deletion request”, from the email address on your Sellit account, and tell us whether you want everything deleted or only the data received from Facebook/Instagram (including Messenger and Instagram message content).

We confirm receipt and complete the deletion within 30 days, except where we must keep certain records to meet accounting, tax, or other legal obligations under Georgian law — in which case we delete the rest and tell you what is retained and why.

Removing Sellit's access from Meta

You can also revoke Sellit's access from Meta directly: on Facebook go to Settings & privacy → Settings → Apps and Websites, and on Instagram go to Settings → Apps and Websites, then remove “Sellit”. This stops future access; to delete data already imported, also use one of the steps above.

Contact

Questions about your data or this process: contact@sellit.ge. You also have the right to complain to the State Audit Office of Georgia (sao.ge), which supervises personal data protection since 2 March 2026. See our Privacy Policy for the full picture.