Payments

How to refund a buyer

Refunds are issued from the order detail, in the "Refund" block, and only card orders (BOG/TBC) are refunded automatically. Open a paid card order, type the amount into the "Amount" field (leave it blank for the full remaining balance) and press "Refund full (X)" or, for less, "Refund X". After a partial refund the order shows "Partially refunded" with "Refunded so far: X / Y". A full refund sets the status to "Refunded" and, if it hasn't been billed yet, also reverses Sellit's accrued 1% platform fee. Remember: other methods (bank transfer, COD, custom) have no automatic refund — the system tells you to refund the buyer directly and record it yourself.