Orders

Confirm or reject a bank-transfer payment

When a buyer pays by bank transfer and marks the money as sent, the order moves to "Confirming payment" (the "To confirm" tab) and you get a payment-to-confirm alert. Open the order (or use the inline "Confirm" button on the row), check your own bank account for the money, then press "Confirm payment" — the order becomes Paid and jumps to Preparing. If the money never arrived, press "Reject" (a confirmation asks you to be sure). Remember: rejecting cancels the whole order, the buyer is told the payment wasn't received, and the reserved stock is returned automatically — only reject when you truly can't find the money.